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虎嗅APP·· 2026-07-13

在客户服务方面,第三方生成式人工智能工具正在击败品牌聊天机器人

In customer service, third-party generative AI tools are beating brand chatbots

AI 导读

While consumers' use of third-party generative AI tools has doubled in the past year alone, company-provided chatbot usage hasn’t statistically increased since 2022, Gartner found.

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来源:虎嗅APP · retaildive.com